A workplace is a conglomeration of people with different mindsets and attitudes — from timid to pushy to systematic workers and procrastinators. To be a productive leader in the work environment, you need to manage people and see to it that they deliver their best to the job within the constraints of money, time and other resources. Good people skills are not communication skills alone but a combination of observation, motivational and behavioral skills, which enable you to choose the right approach to each individual to get the job done.
Practice self-management skills. Managing yourself is as important as managing others because you react to people depending on your mood. Maintaining a positive mood helps you react constructively to situations and people. Practice to identify and benefit from the opportunity each situation offers and to enjoy the results of work.
Develop good communication skills. Make sure your team members understand the messages you send across in the way you want them to understand it. To achieve this, you need to be clear in your mind as to what message you want to send. Visualize how you want the receiver to react to your message. This is a good way to ensure you are delivering the message right. Your tone of voice (condescending, friendly or authoritative), body language and choice of words all have an impact on your listeners and the way they react to you. Present yourself as approachable and not intimidating. Make eye contact and keep a friendly voice so the other person relaxes and feels free to talk. With good communication skills, you can build rapport between yourself and the team.
Pay keen attention to people. People speaking to you should feel you have not just listened to them but really understood what they were saying. To attain this level of understanding, you need to listen to what the other person is saying (the words) and the body language of the person (tone of voice, hesitations and emphases). Use your instincts to listen. Grasp the meaning behind the words. Listen to the speaker with an empathetic attitude rather than a judgmental mindset to really understand the situation from the other person’s viewpoint.
MANDA ICASIANO | Publc Information Offce, Municipality of Angono